Managing People  

 

Managing Grievance 

 

Course Duration:

 

1 day 

 

Course designed for:

 

People involved in resolving employee concerns, problems or complaints. To enable people to conduct grievance meetings and to resolve grievances in the workplace.

 

No of delegates:

 

8 maximum 

 

Course Aim:

 

On completion of the course, people will: 

 

Course content:

  • Understand grievance 
  • Identify potential grievance situations 
  • Understand the importance of grievance procedures 
  • Be able to handle informal grievances 
  • Be able to carry out a full and fair investigation 
  • Handle formal grievances 
  • Develop strategies and techniques for resolving grievances 
  • Understand the employee’s rights 
  • Understand the legal position 

 

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