Managing People  


Managing Grievance 


Course Duration:


1 day 


Course designed for:


People involved in resolving employee concerns, problems or complaints. To enable people to conduct grievance meetings and to resolve grievances in the workplace.


No of delegates:


8 maximum 


Course Aim:


On completion of the course, people will: 


Course content:

  • Understand grievance 
  • Identify potential grievance situations 
  • Understand the importance of grievance procedures 
  • Be able to handle informal grievances 
  • Be able to carry out a full and fair investigation 
  • Handle formal grievances 
  • Develop strategies and techniques for resolving grievances 
  • Understand the employee’s rights 
  • Understand the legal position 


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